Kuts 'n Kisses - Frequently Asked Questions - Shelby Township, MI
Kuts 'n Kisses  - Grooming Salon
Kuts 'n Kisses Grooming
Salon & Boutique
586-737-7525
46500 Van Dyke
Shelby Twp., MI 48317



FREQUENTLY ASKED QUESTIONS


What are your hours?
We are open everyday but Sundays.  We take grooming appointments from 7:30-2:30 and are open till 6:00 pm.

Why do I need to have my dog groomed every 4 – 6 weeks?
In order to maintain a proper and manageable coat, it is recommended that you have your dog groomed every 4 – 6 weeks. This is true for non-shedding breeds such as Poodles, Bichons, Shih Tzus, Lhasa Apsos, Terriers, etc. The coat on these breeds can easily become painfully matted if not properly maintained. Breeds that have short, shedding coats can usually wait 8 -12 weeks between grooming appointments, as long as they are brushed thoroughly at home.

How long does the grooming take? The typical stay at the shop is 2 to 3 hours for small to medium sized dogs. 3-4 hours for larger breeds with heavier under coats, and for pet's receiving  or de-matting. We do our best to get your dog groomed and back home to you in a timely manner. Let's face it....the least amount of time they are away from you and their home the happier they are!

What is your cancellation policy? If you are unable to keep your appointment, please call us with at least a 24 hr. notice to avoid a $25 cancellation late fee.  If these seems a bit extreme, please understand that we work on an appointment basis. If you miss your appointment, we not only have lost business for the day but also have lost a spot for a customer who could have used it.

I need to drop my dog off on my way to work and pick him up in the evening. Is this going to be OK? In a perfect world it is best to pick up your pet as soon as the grooming process is over. But who are we kidding...there is no perfect world!! So, in answer to the question....yes, it is fine.  WE offer all day daycare for $10.  Exceptions include disruptive dogs, extremely scared dogs, elderly dogs, and MAJOR barking dogs. That is on a case by case basis. Again, for the most part, leaving your dog for the majority of the day is not a problem.

Can I stay with my pet during the grooming? No. Pets are calmer and better behaved for grooming when the owner is not present. When the owner is present the dog is so focused on the owner that it disrupts the grooming process. It simply is harder on the dog and the groomer. We need the dogs full attention. We are using very sharp equipment around your pet's eyes and other "private parts" of the body. With the owner present the dog will not remain still enough for us to groom him safely.

When is it best to have my puppy groomed for the first time?
We like to see new puppies in our shop as early as 8 weeks of age. It's never too early to get your dog accustomed to grooming. Your puppy's first visit will be short and simple. Probably just a bath, blow-dry, nail clipping, and perhaps a little trimming around the face. We need to start very slow and sweet as to not stress the little pup out and to avoid "turning him off" to the grooming process.

Is my pet too old to be groomed?
Probably not, but older pets are one of the harder groups to work with. We may recommend that the cut remain simple and short so that the grooming process is as short as possible. Doing this will also insure that your older dog will not need grooming as often, which will surely make your pet happier! 

Does my dog need to be fully vaccinated? Yes! Please bring a copy, that we may keep, of your pets vaccination records with you on your first visit. It is in the best interest for your dog, as well as all the other dogs that come to the shop.

Why does it seem so expensive to have my dog groomed?
Top Ten Reasons Why It Costs More to Get Your Pet Groomed Than Your Own Hair Cut:
10. Your hairdresser doesn't wash and clean your rear end.
9. You don't go for eight weeks without washing or brushing your hair.
8. Your hairdresser doesn't have to give you a sanitary trim.
7. Your hairdresser doesn't have to clean your ears.
6. Your hairdresser doesn't have to remove the boogies from your eyes.
5. You sit still for your hairdresser.
4. Your haircut doesn't include a manicure or pedicure.
3. Your hairdresser only washes and cuts the hair on your head.
2. You don't bite or scratch your hairdresser.
1. The likelihood of you pooping on the hairdresser is pretty slim.
This list may be funny BUT it is TRUE!! Grooming a dog simply takes more time, patience AND COURAGE then cutting human hair!

What determines the cost? The cost is based on the breed of the dog, what you want done, the condition of the coat, and the pet's behavior. All pets are different. As hard as you try to describe your dog, his hair, his behavior and what you want done over the phone, without seeing your dog or meeting your dog, we can not give you an exact price over the phone. Only an approximation.

Why do my dogs nails sometimes bleed after they have been trimmed? When trimming your dog's nails, occasionally, even us professional groomers, nick the blood supply to the nail called the "quick". Although it may look like a lot of blood typically it is only a few drops and is easily controlled with styptic powder. If for some reason your dog's nail starts to bleed after you get home, you can apply cornstarch and pressure to the tip of the nail. This should stop the bleeding right away.

My dog is matted but I don't want him shaved. Why won't you brush him out? Because it hurts. A LOT! Not only that it doesn't do any good. If the dogs hair is matted, the hair is already damaged and will not brush out to healthy looking or feeling hair anyway. Again, mostly we won't do it because it is not fair to the dog. It is not the dogs fault that it ended up in this position and we will not torture any dog for the sake of a nice haircut! If the dog has a mat or two that is a different story. We will do our best to remove the mat or simply shave the one mat out and continue on with a nice hair cut.

Do you groom cats? Yes we do!